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Meeting Customer NeedsCase Study 1: A
national store chain was expanding in the South Shore of Massachusetts
and needed a local partner to handle their installations.
All signs were fabricated in the Midwest and shipped to local stores
for final assembly and installation. They chose Ford Sign Services
because of the competitive price, coordination of a complex schedule,
and the ability to handle the entire permitting process. The schedule
got even tighter when their main sign was damaged in shipping, causing
all the signs to be held up by 8 days. Ford was able to do the sign
repairs in house and added an additional installation crew to meet the
critical deadline. The store opened as planned and Ford built another
long term relationship.Case Study 2: An east coast startup franchise was having trouble keeping up with their growth. It was getting increasingly difficult to maintain their inventory of interior and exterior signs. They had not planned on the large variety of sign sizes required by local zoning laws and the amount of replacement signs. Ford came up with a cost effective solution to coordinate all ordering, inventory and maintenance. Ford fulfilled all sign orders with an inventory system for the most common sign sizes and expedited service for the less common sizes. The new Ford system handled all the sign needs, freeing the parent company to do what they do best. |